Frequently Asked Questions – S&R Express App
Welcome to the S&R Express Help Center. Here you'll find answers to the most frequently asked questions about connecting your Salla store to shipping services and managing shipments.
What is the S&R Express app?
A shipping application that connects the Salla store to S&R Express services, and helps the merchant create, manage and track shipments directly from his store's order data.
How do I start using the app?
Install the S&R Express app on your store in Salla and grant the required permissions, then you can take advantage of the available shipping services and manage shipments.
How do I create a shipment for an order from Salla?
After installing the app, select the desired order and use the shipment creation service. The available order and recipient data will be used to facilitate shipment processing.
Is it possible to create international shipments?
Yes. S&R Express provides international shipping solutions to multiple destinations around the world, depending on the type of goods, destination, and shipping requirements.
Does S&R Express support shipping perfumes?
Yes, S&R Express offers specialized international shipping solutions for perfumes in accordance with the transport requirements and regulations applicable to this type of shipment.
Can large commercial quantities be shipped?
Yes. Solutions are available for commercial shipments and large quantities, and the appropriate solution is determined according to the weight, size, destination and nature of the goods.
How can I track the shipment?
After creating the shipment and obtaining the tracking number, the shipment status can be tracked using S&R Express's tracking system.
Can the shipping label be printed?
When a shipment label is available for the service used, the merchant can obtain the shipment data and label and prepare it for printing.
What happens when order details are modified in Salla?
The application may receive request updates related to permissions and enabled events, which helps to keep the data required to run the service up to date.
What happens when an order is cancelled?
The system handles order cancellations according to the shipment status. Canceling an order in the store does not necessarily mean that a shipment already delivered to the carrier can be stopped.
Does S&R Express retain store data?
The data required to provide application services and operate the integration is processed in accordance with S&R Express’s privacy policy and applicable requirements.
Can I remove the app?
Yes. The merchant can uninstall the app from their store on Salla. The app's new access privileges will then cease according to Salla's platform mechanism.
What should I do if I encounter a problem?
Contact the S&R Express support team and provide the store name, order number or shipment number, and a description of the problem to facilitate its resolution.
technical support
S&R Express
Phone: +966590050422
Location: S&R Express
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